Customer support · Starter
Translate a customer reply and check the tone
Translate a reply into the customer's language and back, so you can check nothing changed.
The task
Supporting customers in other languages usually means waiting for a colleague or using raw machine translation. Ask the assistant to translate your reply and then back-translate it, so you can spot meaning changes.
A prompt to start from
Paste it into your AI assistant, then fill in the bits in [square brackets].
Translate this support reply into [language], keeping it polite and natural for a customer in [country]. Then translate your version back into English, literally, so I can check the meaning. Point out anything that doesn't translate cleanly.
[paste reply]
What to check in the output
- Compare the back-translation to your original line by line.
- For refunds, legal terms or safety information, get a fluent speaker to check.
Before you paste anything in
Remove personal details from the reply before translating.
Your organisation's AI policy wins over anything here.
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