Draft a reply to a frustrated customer
An empathetic, specific reply that acknowledges the problem and says exactly what happens next.
Use-case library
AI use cases for Customer support
Specific tasks people already do every week, written up so anyone can try them with the AI assistant their company has approved: a prompt to start from, what to check in the output, and what not to paste in.
Turn resolved tickets into a help article
When the same question keeps coming in, draft a help-centre article from the best answers.
Tag and summarise a week of tickets by theme
Group a week's ticket subjects into themes for the product team, with examples.
Write a macro for a common request
A reusable reply template with placeholders, covering the variations agents actually see.
Translate a customer reply and check the tone
Translate a reply into the customer's language and back, so you can check nothing changed.
Not sure which ones your people need?
Run eight discovery conversations first. The Discovery kit classifies what's blocking each person and pulls out the workflows worth starting with.