Customer support · Starter
Write a macro for a common request
A reusable reply template with placeholders, covering the variations agents actually see.
The task
Saved replies get stale and generic. Describe the request and its common variations and ask for a macro with placeholders and short optional paragraphs agents can delete.
A prompt to start from
Paste it into your AI assistant, then fill in the bits in [square brackets].
Write a saved reply (macro) for this common request: [describe]. Variations we see: [list them].
Use placeholders like {{customer_name}}. Include optional paragraphs for each variation, marked [OPTIONAL: variation]. Under 150 words for the core reply. Warm, clear, British English.
What to check in the output
- Check the steps and links are current.
- Make sure optional paragraphs are clearly marked so they don't get sent by accident.
Before you paste anything in
No customer data needed.
Your organisation's AI policy wins over anything here.
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